What does this policy cover?
Coverage
Where this policy applies
This notice applies to the Fair Go information site, including articles, catalogue tools, search features, calculators, lists and enquiry preparation. Privacy practices on regulator, support service and other third-party sites are outside its coverage.
Last revised: 14 October 2026.
Information
Data handled through this site
| Site action | Data concerned | How it is handled |
|---|---|---|
| Viewing content | The page opened plus standard connection details supplied by your browser. | A hosting server receives the request when the site is online. No analytics code runs on the page. |
| Using search or filters | Words entered in search and any topic filters selected. | Handled directly in your browser without being sent from the site. |
| Using tools and lists | Values entered into calculators or selections made in lists. | Stored temporarily in the open page and removed when it reloads. |
| Preparing an enquiry | Your selected subject and the text created from it. | Prepared in your browser; this site does not transmit the message. |
| Copying content | The visible enquiry text or selected list content. | Placed on your clipboard only after you press copy and grant browser permission. |
This information site has no sign-up, password entry, file-upload or transaction form. Avoid entering private Fair Go account information into searches or calculators.
Reasons
Why information is processed
- Load your chosen content and support normal site navigation.
- Refresh filtered results, calculator outputs, lists and relevant information.
- Place visible enquiry text or list content on your clipboard when requested.
- Visit a third-party resource after you deliberately select its link.
Inputs entered into site tools stay in the browser and are not used for advertising profiles or linked with Fair Go accounts.
Browser data
Cookies and local browser storage
This site does not create cookies or write to localStorage, sessionStorage or browser databases. Active tool choices exist only while the page is open and disappear after a reload.
Your browser can independently retain visited-page history, cached content or downloads. Manage these through its privacy controls. See the Cookie Notice for more detail.
Infrastructure
Hosting and access records
A locally opened HTML download does not contact a web host. When accessed online, the host receives the technical details required to deliver it, including the requested address, network address and browser headers.
The host configuration controls whether server records are created and how long they remain. Site code sets no retention schedule for those records and installs no tracking platform.
Disclosure
Third-party links and data sharing
No externally hosted fonts, remote pictures, analytics tags or advertising code are loaded by these pages. The required styling, images and scripts are packaged with the HTML.
Selecting an outside link creates a connection with that destination, where its privacy terms govern. Calculator values, list choices and prepared enquiry text are not passed along by this site.
Protection
Protecting confidential information
Share sensitive details only through secure channels
This information site does not ask for account passwords, identification files or financial information. For Fair Go account help, verify the destination and its protected submission method before disclosing anything.
- Do not place passwords or temporary security codes in messages.
- Do not share account recovery links.
- Check screenshots for exposed details before sending them.
- Install current security updates for your browser and device.
Data duration
How information is cleared or retained
| Data type | Storage and control |
|---|---|
| Entries and tool choices | Stay in temporary page memory until you clear, refresh or close the page. |
| Copied text or list | Stored through your device clipboard until replaced or removed using device settings. |
| Browser records and saved content | Kept under the history, download and storage preferences on your browser or device. |
| Hosting access logs | Controlled by the host environment and the logging settings configured there. |
Records managed beyond the site itself do not have a stated fixed storage period.
Your controls
Privacy enquiries and available choices
Refresh the page to clear active tools, remove cached data or history through browser settings, and choose whether to open third-party links. This site maintains no visitor profile or account store.
Privacy entitlements and duties in Australia vary with the organisation and processing activity. The OAIC privacy guidance outlines the Australian Privacy Principles covering matters such as access, correction and protection. Ask an external provider directly about information it controls.
More information
Privacy Resources
Understanding how Fair Go handles personal information
What the notice covers
The Fair Go privacy policy describes the collection, use, retention and disclosure of personal data associated with this information site. It helps readers understand the relevant practices and controls.
Its coverage includes visits, searches, enquiries and use of interactive features. Privacy terms issued separately by Fair Go may apply when creating or accessing an account with a username and password.
Check the applicable notice before providing personal information. Once you move to a linked website, that destination's policy governs any data handled there.
Types of data involved
Data handling varies according to the feature used. Opening content can produce routine technical logs, while contacting the site can involve your supplied details and message.
Only information serving a clear operational need should be requested. Keep passwords, banking information, identification files and other confidential material out of ordinary messages unless an identified secure process requires them.
- Contact details you choose to submit through a published enquiry channel
- Connection and device details, potentially including IP address, browser, operating system and general location
- Activity records such as content visited, referring sources, session events and selected links
- Cookie settings and identifiers that retain preferences or assist with performance measurement
- Technical records used to examine faults, security events, errors or suspected abuse
Reasons for use and disclosure
Information can support site operation, enquiry responses, security monitoring and assessment of useful content. Combined or anonymised measurements may guide content and system changes without directly identifying visitors.
Hosting, measurement, protection or communication services may process information while performing their assigned functions. Their access should remain limited to necessary data and be governed by confidentiality and privacy safeguards.
Disclosure may occur to meet legal duties, defend rights or examine suspected improper activity. Personal information should not be repurposed broadly without an appropriate legal basis and clear notice.
Tracking tools and linked sites
Cookies and related tools may support essential functions, retain choices and assess visits. Optional preference or measurement features should follow the consent settings made available to visitors.
You can remove or restrict cookies through browser controls, though some stored choices or functions may stop working. When consent controls appear, use them to inspect or update your preferences.
Content can direct visitors to Fair Go or unrelated third-party sites. Each destination manages its own data practices, so review its notice before signing up, using 24/7 live support or submitting personal details.
Keeping and protecting information
Administrative and technical protections should help prevent improper access, changes, loss and exposure. Online communication and storage cannot be guaranteed completely secure, so use robust account credentials and keep them confidential.
Records should remain only as long as their original purpose, lawful obligations, security needs or record-keeping duties require. The appropriate period can differ by information category and processing reason.
Service providers may process or retain data beyond Australia. Appropriate protections should apply to overseas handling in accordance with relevant privacy duties.
Requests and privacy controls
Where applicable, visitors can ask whether their details are held and seek access, amendment or erasure. They can also change optional cookie selections, revoke consent or challenge certain processing, subject to lawful and operational limits.
Describe the relevant visit or contact clearly enough for the record to be found, without supplying excess confidential data. Verification may be required before records are disclosed or altered to prevent access by another person.
Send concerns through the contact channel listed on this information site. Fair Go may revise this notice as its practices, systems or legal responsibilities evolve, so review the latest version from time to time.
